: Ensure you are using the original USB cable and try a different USB port if detection fails.
If you have an old copy of Philips Device Manager.exe (version 1.5 or earlier), it will now detect your player. Run it and select or Update firmware . detect philips gogear devicesv3 zip file
Download the zip file from the attachment section of the Official Philips Support Page. Unzip the file and save the contents to your desktop. : : Ensure you are using the original USB
: Connect the device to a power outlet (do not connect it to the PC yet). Run the Tool detect philips gogear devicesv3 zip file