Scroll down and tap on System (on some Itel UI versions, this may be labeled "Advanced Settings" or "Backup & Reset").

If your phone is unlocked and you can access the menu, follow this path:

Before we dive into the button combinations, take a breath. A hard reset is exactly what it sounds like—it wipes everything.

button again to confirm. The phone will begin the formatting process. : Once finished, select "Reboot system now" button to restart your device. Method 2: Settings Menu

You're looking for a step-by-step guide on how to perform a hard reset on the Itel A48. Here it is:

If you've forgotten your pattern or PIN, use this "Recovery Mode" method.