If Windows sees the VID/PID but cannot access the files, the controller firmware might be corrupted.
Ensure it's not a power issue with a specific USB hub. usb device id vid 1e3d pid 198a top
Poor. Users frequently report "fake capacity" issues where the drive claims to be large (e.g., 2TB or 16TB) but actually contains only 8GB–32GB of usable flash memory. Common Issues & Maintenance If Windows sees the VID/PID but cannot access
Tools like USBDeview from NirSoft can provide extended information, including the last time the device was connected and its serial number. usb device id vid 1e3d pid 198a top
If you performed a clean Windows installation, Windows Update often misses proprietary biometric drivers. The generic USB driver loads, but the device remains in an unconfigured state.