The support team was unhelpful and seemed to be passing the buck. They provided me with a generic response telling me to try re-downloading the software and re-entering my ID code. I've tried this multiple times, but the issue persists.
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Here’s a troubleshooting guide for the error, which typically appears when trying to activate or restore a license. resolume arena invalid id code link
If you are on Windows 10 or Windows 11, this is the culprit 90% of the time. The support team was unhelpful and seemed to