: Results from updated models and COPC screenings are provided to stakeholders, such as the Mirarr Traditional Owners, to ensure compliance with Environmental Requirements. 2022 Ranger Mine Closure Plan
Older versions were heavily voice-centric. The update introduces mandatory performance benchmarks for asynchronous digital channels (chat, SMS, email, social DMs). copc updated
The latest update to the COPC CX Standard , , was announced in February 2026 . This version represents the most significant shift in the framework’s 30-year history, moving from a human-centric focus to a unified management model that governs both live agents and artificial intelligence under a single set of requirements. Key Enhancements in COPC Release 8.0 : Results from updated models and COPC screenings