The integration attaches files to specific (Leads, Accounts, Contacts, Deals) in Zoho CRM. When a user navigates to a specific record (e.g., a Deal), they can access the "Documents" tab to create or view files that are contextually linked to that specific Deal ID.
: You can link your Office 365 server to Zoho Desk to handle support tickets directly. How to Link : Navigate to Setup > Channels > Email . Select From Address and choose Microsoft Office 365 Server . zoho dta office link
