| Problem | Likely Fix | |---------|-------------| | | Disable VPN/antivirus temporarily; restart Native Access | | Error “Download failed” | Clear NI download cache: %ProgramData%\Native Instruments\Native Access\ (Win) or ~/Library/Application Support/Native Instruments/Native Access/ (Mac) | | Slow download speed | Pause other downloads; switch DNS to Google/Cloudflare; avoid peak hours (evenings/weekends) | | Insufficient disk space | Use Preferences → Content Location to set a secondary drive | | “License not found” after download | Click “Refresh Library” in Native Access or re-login |
Ensure you have a fast internal drive (SSD preferred) or a dedicated external drive formatted correctly (NTFS for Windows, APFS or Mac OS Extended for macOS) to host your libraries. Native Instruments Native Access Download