If you are moving from pfSense CE to pfSense Plus on Netgate hardware, the system uses the hardware serial number to validate your eligibility for the free upgrade.
⚠️ : Do not change the serial number on Netgate hardware. It voids support and ACB functionality. pfsense serial number
He opened a ticket with Netgate Support, attaching the output of cat /etc/version . Within minutes, support identified the serial as part of a batch with known eMMC wear issues. Because the serial number was on file, they sent a replacement RMA unit overnight—no questions asked. If you are moving from pfSense CE to
If you are moving from pfSense CE to pfSense Plus on Netgate hardware, the system uses the hardware serial number to validate your eligibility for the free upgrade.
⚠️ : Do not change the serial number on Netgate hardware. It voids support and ACB functionality.
He opened a ticket with Netgate Support, attaching the output of cat /etc/version . Within minutes, support identified the serial as part of a batch with known eMMC wear issues. Because the serial number was on file, they sent a replacement RMA unit overnight—no questions asked.